Recognitions

I-Car Gold Class Certified

The Gold Standard of Collision Center Certification

See What Our Customers Are Saying About Us

Farmington – Fayetteville

abbi b. Avatar
abbi b.
5/01/2020 - Google

I had a tree fall on my car and caused some serious damage to my car. They had it fixed and looked better than before the tree incident. I have to say my car has never looked so good (inside and out). You guys do a better job than the Land Rover Dealership. The customer service and quality of work they do is absolutely impeccable. I highly recommend using them.

Matt M. Avatar
Matt M.
4/17/2020 - Google

Brought my Ford F-150 truck in for body work. The finished the job in less time than estimated it would take. The staff was professional and I enjoyed the consistent updates on the progress of the work. Their quote on the work was competitive with many other quotes I got on the work and in the end I got more work done at a higher quality for a lower price than many other body shops in town. In addition the cleaned my truck inside and out. I was more than happy with the quality of the work and the service and will not bring my vehicles anywhere else in NW Arkansas.

Todd M. Avatar
Todd M.
3/17/2020 - Google

I have to say, in 40 years of driving a vehicle (and one to two small accidents) this was the best repair experience I have ever had.

NWA Collision Center was friendly, professional, transparent and communicative in every step. I got calls from Sarah, great results from Brandon on the initial estimate and working with the insurance company, text messages - it was all great.

Fast in, dealt with, truck was beautiful when I picked it up - clean inside and out.

But here is the deal - it is their focus on detail. In the fender bender I had, my front Razorback license plate was broken. When I picked up my truck, they had replaced the license plate with a new one, exactly like the old one. Yes, it was a small touch. But they did everything to make sure my truck came back to me looking better than it was before.

I highly recommend this team. great customer service and just great work!

Connie P. Avatar
Connie P.
3/17/2020 - Google

I was recently rear ended and the thought of dealing with the headache of the insurance companies was over whelming. I did not have to worry about anything including arranging a rental car. When I got my car back they even cleaned it inside and out. Very Very pleased with the personal and their work. They have the top notch service and quality work.

Chris P. Avatar
Chris P.
3/16/2020 - Google

This place is awesome! They kept me up to date on my truck repair. The truck looked fantastic when I picked it up. It looked better than it did when I dropped it off... obviously, but seriously it looked brand new. They even took the time to clean and vacuum it out. Great people, great product, Everytime!

Rogers – Bentonville

Kellie M. Avatar
Kellie M.
3/27/2020 - Google

Karen, Kelsey, Justin and Don all were extremely professional and helpful. My car came back looking better than before!! Everything they promised, they delivered. Very happy with my experience

Lauren G. Avatar
Lauren G.
3/27/2020 - Google

I was a little confused about how the process would work since insurance was covering my repairs. Staff was extremely knowledgeable and walked me through the process. They had arranged a rental which was there for me when I dropped off my car. I was also able to leave the rental there with them when I picked up. Car was fully repaired in a timely fashion and clean when I picked it up! Very happy with the service!

Engie K. Avatar
Engie K.
3/20/2020 - Google

I am still speechless because of how amazing my service was here. I will never go to any other body shop if my vehicle gets damaged again. I treat my car like my baby, and so did NWA Collision haha! From the receptionist, to the techs, to the estimator, just everything, my entire experience was amazing. I just want to stop and thank this entire Collision Center because even those who only helped me for a little bit, STILL gave me the best customer service. Also i am a super busy person, i have two jobs and i go to school so i am all about time and i am always on the go, and the fact that even AFTER the work was done on my vehicle, i saw an issue with my car still, i went back and they were able to finish the job during my lunch! Literally in just a few minutes, i never had to wait! It was great! & the whole team is just amazing ! If you're looking at reviews to find out where to go, don't go anywhere else but here. If you want to be treated with great service and want to have your car well taken care of/looking good. This is the place to go. They even left me a sweet card and cleaned my vehicle for me after fixing it, and if you are always on the go like me, you KNOW your car is scary inside haha! One last thank you to the team at this location, i really do appreciate how much you guys went above and beyond for me and i noticed every small detail you guys did for me to make my service better. Hard to find places like that. Thank you from me and my car both haha!

Brian Y. Avatar
Brian Y.
3/16/2020 - Google

The second time I've used this shop. excellent work. Great people to work with. Will be my go to body shop. The painter is real good. But was told not to tell him...lol

Lacey C. Avatar
Lacey C.
3/16/2020 - Google

First experience here at Northwest Arkansas Collision Center as well as having a claim and getting my car fixed ever. Overall great experience. Very friendly and assertive. Plus the work was finished very quickly on my car. I think they even vacuumed and washed my car, it looked really clean when I got it back. Hopefully I won't need to use this service again but if I do I will definitely come back here!